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Privacy Policy

LAST UPDATED NOV, 4TH, 2013

While the United States and México share the goal of enhancing privacy protection for their citizens, the United States takes a different approach to privacy from that taken by México. In compliance with the Mexican Data Personal Protection Law hereafter "the Law" and its regulations and the international data protection standards, EXPLORA CARIBE TOURS, S.A. DE C.V., makes of your knowledge how we take care of your personal data along this Privacy Policy:

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.

ACCEPTANCE


By acquiring any EXPLORA CARIBE services, you tacitly accept this Privacy Policy by not manifesting your opposition.

RESPONSIBLE IDENTIFICATION

The responsible of the Personal Data collected is EXPLORA CARIBE, at 7th street number 5, Quintana Roo, México. In this act, the responsible, agrees to comply with all the content of this Privacy Policy.

USE OF PERSONAL INFORMATION

Personal Data collected by EXPLORA CARIBE are: name, age, nationality, email address and phone number, this, in order to identify our customers and keep records to use statistics so we can improve services and also for possible marketing or advertising purposes.

THE WEB SITE

If you access our website, there will be automatic collection of certain navigation information and cookies activity (cookies are small pieces of information that are stored on the browser used by each user for the server to remember certain information, this information can identify you as a particular user and save your personal preferences and technical information such as number of visits or specific pages you visit). Users who do not wish to receive cookies or want to be informed before they are stored on your computer, can set their personal browser to that effect.

Also, the website may collect certain information about your visit, such as the name of the Internet service provider (ISP) and IP address (Internet Protocol) through which you are connected to the Internet, date and time of access to the website, the pages you have accessed within our website and the website address from which you arrived to ours, all this in order to identify our customers and keep records to use statistical and improve services and the website.

PROTECTING YOUR DATA

EXPLORA CARIBE makes of your knowledge that only the responsible of the Personal Data Department has access to your data. You can access, rectify, cancel or oppose to your Personal Data held by EXPLORA CARIBE through the Responsible, by exercising your ARCO RIGHTS. You may also like to know that all your Data is handled very professionally and by safe practices, data collected through the site is safely guarded in safe shared servers.

ARCO RIGHTS

Only the owner of the personal data is entitled to exercise its ARCO RIGHTS at any time. ACCESS, RECTIFICATION, CANCELATION AND OPPOSITION

According to 29th Article of the Law, the request for access, rectification, cancellation or opposition shall be written and contain the following:

  1. Your name and address or any other mean (such as an email) to communicate the answer to your request;
  2. Documents which prove your identity or the legal document that certifies you as legal representative, it can be any official identification such as a passport, national ID card or a valid driver's license;
  3. The precise and clear description of the personal data you seek exercise on of any of the rights described above, and
  4. Any other item or document that facilitates the location of your personal data (such as the date on which they were collected)

The Responsible of your personal data will reply to your request within 15 labor days. In case the Response to your request is affirmative, you will be notified when it becomes effective. If the Responsible answers with a negative to your request, the answer will contain the motive according to the Law and its regulations of denial. In case of a partial negative to exercise ARCO RIGHTS, the request will proceed in the pertinent and you will be informed about the reason why the rest of it did not proceed.

DISCLOSURE OF PERSONAL INFORMATION

Exceptional circumstances exist under which EXPLORA CARIBE may disclose your personal information:

  1. LEGAL REQUIREMENT INJUNCTION in connection with the Site or EXPLORA CARIBE services;
  2. To protect EXPLORA CARIBE property rights
  3. Act in urgent circumstances in order to protect the personal safety of employees or EXPLORA CARIBE members.

In the event that EXPLORA CARIBE becomes affected by a competition, merger, acquisition, reorganization or sale of assets, your information will be transferred as part of that situation. The stated in this Privacy Policy will apply to the information that is transferred to the new entity.

CHANGES IN PRIVACY POLICY

The update of the Privacy Notice does not act retrospectively for those who have purchased EXPLORA CARIBE services before the notice of new updates.

The date of last update is shown at the top right of this Document all the time.

In the case of the personal data collected through our website, the applicable Privacy Policy would always be the last version, if important changes are made, we will make know through an e-mail.

APLICABLE POLICY

THIS DOCUMENT IS A TRANSLATION OF THE ORIGINAL ONE WRITTEN IN SPANISH, THIS PRIVACY POLICY IS MADE FOR AN EASIER COMPREHENSION IN YOUR LANGUAGE, THE POLICY REMAINING FOR CONTROVERSY CASES WILL BE ALWAYS

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